FAQ

Q:  What do Xenon Academy courses include?

A: Each Xenon Academy course is created, owned and managed by the instructor(s). The foundation of each Xenon Academy course is its lectures, which can include videos, slides, text and additional resources the instructor has uploaded. In addition, instructors can add quizzes, practice tests, assignments as a way to enhance the learning experience of students.

Q: How do I take a Xenon Academy course?

A: Xenon Academy courses are entirely on-demand, which means that you can enroll in the courses that interest you and learn at your own pace. You can begin the course whenever you like.

Q: How long do I have to complete a Xenon Academy course?

A: Some courses have restrictions on how long you have to complete the course. This will be outlined in the course description and as well as when you are taking the course. If a topic is timed you will see a timer with how much time you have to complete it. Some quizzes are timed and you will be able to see how much time you have to complete the quiz before you start it.

Q: Is Xenon Academy an accredited institution?

A: Sadly, Xenon Academy is not an accredited institution but you can learn valuable skills from taking our courses. At the end of a course, you will be awarded a certificate of completion for your time it took to finish. You can use this when applying for jobs or as a record of your accomplishments. We are working with employers to recognize our courses and they are growing every day. To visit our current employers who recognize our courses click here.

Q: What if I don’t like a course I purchased?

A: We want you to be completely happy with your purchase if within 30 days you have not completed the course and are unhappy with it you can request an exchange or credit for another course. Unfortunately, due to the nature of our platform and courses being delivered instantly once you purchase them, we cannot offer a refund.  All of the courses on our platform have to pass a rigorous test to ensure quality and transparency.

Q: I’m interested in becoming an instructor; how do I begin?

A: At the bottom of this page you can find a link for instructors to sign up. If you want to start creating courses we recommend you read our getting started guide as well as requirements for courses. If you cannot find the link to sign up as an instructor follow this link here

How do I reset my password

You can find all the details about resetting your password here: https://support.xenonacademy.org/article/58-how-do-i-reset-my-password